Privacy Policy

1. Information we collect

• Contact details you provide in enquiries or forms (name, email, phone, message).
• Account details for registered users (name, email, role) and seller KYC documents where applicable.
• Listing information you submit as a seller or agent.
• Usage data such as pages viewed, device and approximate location, collected via analytics tools.

2. How we use your information

• To respond to enquiries and route buyer interest through the CRM.
• To verify sellers and agents and to administer listings.
• To improve the platform, measure performance, and detect misuse.
• To send service-related notifications where you have opted in or where required.

3. Legal basis

We process information on the basis of your consent, to perform a contract or steps before a contract, to comply with legal obligations, and for our legitimate interests in operating a safe marketplace. Where we rely on consent, you may withdraw it at any time.

4. Sharing your information

We do not sell your personal information. We share information internally within Vivid Properties (for example, with assigned agents), with third-party processors that support the platform (cloud hosting, analytics, email), and where required by law.

5. International transfers

As an international real estate platform, your information may be processed in countries outside your own. Where this occurs we put appropriate safeguards in place, consistent with applicable data-protection requirements.

6. Cookies

We use cookies and similar technologies to operate the site and to understand usage. The types of cookies used and your choices are described in our Cookie Policy.

7. Data security

We apply reasonable technical and organisational measures to protect your information, including access controls and encryption in transit. No system is perfectly secure; you should also take care to protect your account credentials.

8. Retention

We keep personal information only as long as needed for the purposes described here, to comply with legal obligations, or to establish or defend legal claims. KYC and transaction records are typically kept longer than enquiry records.

9. Your rights

• Request access to or a copy of your personal information.
• Ask us to correct, restrict or delete your information.
• Object to certain processing, including marketing.
• Withdraw consent where processing relies on it.

10. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal information.

11. Changes to this policy

We may update this policy from time to time. The 'Last updated' date indicates when it was last revised. We encourage you to review it periodically.

12. Contact

To exercise your rights or ask questions about privacy, contact us through the Contact page.